Client Service Specialist
☎️ Client Service Specialist
(formerly “Customer Service Rep”)
📝 Description:
Do you thrive on helping people and keeping things organized? As our Client Service Specialist, you’ll be the welcoming voice and helpful guide for homeowners looking for repair and improvement services. You’ll handle a variety of tasks — from answering questions and booking jobs to making sure our technicians have all the details they need for smooth service calls. Your role is crucial in creating a professional, stress-free experience for every Rapid Repair Handyman customer.
We’re looking for someone who’s upbeat, detail-oriented, and confident working in a fast-paced environment. If you love problem-solving, enjoy talking to people, and can juggle multiple tasks with a smile, we’d love to meet you!
🔧 Key Responsibilities:
✅ Answer incoming phone calls, emails, and website inquiries in a polite and professional manner
📅 Schedule appointments for service calls and estimates, balancing technician availability and customer needs
👂 Listen carefully to customers’ concerns and accurately record details of their service requests
💬 Provide clear and friendly explanations about our services, pricing, and process
🔁 Follow up on leads, quotes, or previous jobs to ensure customer satisfaction and secure future business
📢 Communicate job details and updates between customers, technicians, and management
🗂️ Maintain and update customer records, job notes, and scheduling systems to ensure accuracy and efficiency (experience with HouseCall Pro or similar field service software is a plus)
🛠️ Assist in resolving customer concerns promptly and professionally
🤝 Contribute to a positive team environment and help identify ways to improve our customer service processes
⭐ What We’re Looking For:
🗣️ Excellent verbal and written communication skills
😊 Friendly, patient, and professional demeanor
🗓️ Strong organizational and multitasking abilities
💻 Comfortable using scheduling software, email, and basic office tools
🎯 Experience in customer service, administrative work, or a similar role (experience in home services or trades is a plus but not required)
🧩 A proactive problem-solver who enjoys helping people
🧘 Ability to remain calm and courteous under pressure
📲 Experience with HouseCall Pro or similar field service management software is a plus
🎉 Why You’ll Love Working Here:
👥 Be part of a friendly, supportive team
🏡 Make a real difference by helping homeowners solve problems
💰 Competitive pay and potential for growth
📚 Learn about the home repair and improvement industry
🇺🇸 Join a respected, veteran-owned business dedicated to quality service
✨ Ready to help customers and keep our operations running smoothly?
👉 [Apply Now] (link to your application form)
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